Joya19 believes that keeping your personal data fully secure is our primary responsibility. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it protected.
Key Highlights of joya19's Privacy Policy at a Glance
All your personal and financial data is secured with 256-bit SSL encryption, ensuring protection at every stage of data transfer.
Joya19 never sells your personal information to third parties. Your data is used solely to improve our services and verify your identity.
What data is collected and why — it's all clearly set out in this policy. You can view or delete your information at any time.
The identity verification process is completely secure. Your KYC documents are stored on protected servers and can only be accessed by authorized personnel.
Joya19 uses only essential cookies. You can manage your cookie preferences at any time through your browser settings.
If any information on your account is incorrect, you can request a correction at any time. joya19 will update it within 48 hours.
Joya19 takes your privacy seriously. This Privacy Policy explains what information joya19 collects about you, how that information is used, and what rights you have over your data.
This Privacy Policy applies to all Joya19 services, including the website, mobile version, and other digital platforms. By creating an account on Joya19, you are considered to have accepted this Privacy Policy.
Please Note: If you have any questions about this policy, feel free to support@joya19.bet. We offer support in Bengali.
Joya19 collects several types of information related to you. A full breakdown is provided below:
Joya19 never stores your password or full payment card number. All sensitive data is kept in encrypted form.
Joya19 uses your information only for specific, legitimate purposes. It will not be used beyond those purposes without your consent.
| Purpose | Data We Use | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, Email, Phone | Contractual Obligations |
| Identity Verification (KYC) | NID/Passport Details | Legal Obligations |
| Payment Processing | Mobile Banking Details | Contractual Obligations |
| Fraud Prevention | IP, Device, Transaction History | Legitimate Interest |
| Promotional Communications | Email, Phone | Your Consent |
| Service Improvement | Usage Patterns | Legitimate Interest |
If you'd rather not receive promotional emails or SMS, contact support at any time to unsubscribe — it's completely free.
Joya19 never sells or rents your personal information. However, limited data may need to be shared in certain specific circumstances:
Necessary information may be shared with trusted third parties for payment processing, identity verification, and technical services. All such partners operate under strict confidentiality agreements.
Information may be disclosed under court orders, requests from government regulatory bodies, or anti-money laundering laws. In all such cases, joya19 acts in full compliance with the law.
Where necessary to prevent fraud or illegal activity, relevant information may be shared with the appropriate authorities.
Rest Assured: Outside of these three cases, Joya19 does not share your information with anyone — not advertisers, marketers, or any other third party.
Joya19 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.
You can disable non-essential cookies at any time from your browser settings. However, disabling essential cookies may cause some features to stop working.
Joya19 does not retain your data for longer than necessary. Different types of data are subject to separate retention policies:
Once the retention period ends, data is securely deleted or anonymised.
As a Joya19 member, you have the following rights over your personal data:
You can find out at any time what information joya19 holds about you. Submit a request to support and the information will be provided within 30 days.
If any information on your account is incorrect or incomplete, you may request a correction. Joya19 will update it within 48 hours.
You may request the deletion of data beyond what is required by law. However, this may not be possible if you have an active account or ongoing transactions.
You may object to marketing communications or specific purposes for which your data is being processed.
How to Submit a Request: To exercise any of the rights listed above, support@joya19.bet. In the subject line, write "Privacy Request".
Joya19 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If a parent or guardian discovers that their minor child has created an account on Joya19, please contact support immediately. We will promptly close the account and delete all associated data.
joya19 is strictly prohibited for anyone under 18. We may request identity documents at any time to verify your age.
Joya19 uses industry-standard security technology to protect your data. The key components of our security framework include:
In the event of a data breach, joya19 will notify you as quickly as possible in accordance with the law and take all necessary steps to resolve the issue.
Joya19 may update this Privacy Policy as needed. For significant changes, you will be notified in advance via email or an on-platform notice.
Continuing to use Joya19 after any changes are made will be considered as your acceptance of the updated policy. We recommend checking this page regularly.
Tip: Check the "Last Updated" date at the top of this page regularly. Contact support for details on any recent changes.
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out to us:
For privacy-related requests, please include "Privacy Request — [Your Account ID]" in the email subject line to help us process your request promptly.
For more information, visit our FAQ Page and Terms & Conditions page as well.
Your data is completely secure — that's the promise joya19 stands by. Join today and enjoy world-class, safe betting.